Usability assessment of the electronic health record used in the school clinic of a higher education institution
DOI:
https://doi.org/10.30979/BrazJDentEduc.v25.2458Keywords:
Electronic Health Records, User-Centred Design, Medical Informatics, Technology Assessment BiomedicalAbstract
The medical record is an essential tool for monitoring patients during dental care. This study aimed to evaluate the usability of the Electronic Health Record (EHR) used in the Teaching Clinic of the Dentistry Program of a higher education institution. Participants included staff, faculty, and students (n=106) who were EHR users and completed an electronic questionnaire containing questions from a validated assessment tool. The System Usability Scale (SUS) was used to assess the ease of use of the SMART Consultório Médico Pixeon program, according to the specific usability scale. Furthermore, demographic and descriptive characterization of the user profile was performed. The collected data were subjected to statistical analysis for normality of distribution, comparison by ANOVA, and Pearson's correlation, with significance set at p≤0.05. The results demonstrated a neutral overall score, considering average acceptability among all users. The program was considered "Acceptable" by 20.75% of participants, "Neutral" by 44.34%, and "Unacceptable" by 34.91%, according to the SUS scale. There were no statistical differences between professionals and students. Correlations indicate low acceptability among individuals with IT difficulties. The conclusion is that the electronic health record is a useful resource among users, but the study highlights the need for targeted training for specific groups and modifications to the user interface.
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