Satisfação dos pacientes com o atendimento odontológico

uma revisão integrativa

Autores

  • Leonardo Turra Faculdade Meridional/IMED, Passo Fundo, RS
  • Pablo Zanetti Faculdade Meridional/IMED, Passo Fundo, RS
  • Lilian Rigo Faculdade Meridional/IMED, Passo Fundo, RS http://orcid.org/0000-0003-3725-3047

DOI:

https://doi.org/10.30979/revabeno.v21i1.1258

Palavras-chave:

Satisfação do Paciente, Confiança, Cirurgião-Dentista, Avaliação de Resultados em Cuidados de Saúde.

Resumo

O objetivo deste estudo foi compreender a percepção do paciente a respeito da qualidade do serviço odontológico prestado, bem como avaliar a  sua satisfação quanto ao profissional, cirurgião-dentista, considerando o relacionamento profissional-paciente, a confiança estabelecida e a satisfação com o tratamento realizado. Uma revisão integrativa da literatura foi realizada considerando publicações do período de 2005 a 2020, nos idiomas inglês, português e espanhol, utilizando as bases de dados Medline/PubMed e BVS/Bireme. Para a busca, utilizaram-se os descritores “satisfação”, “paciente”, “confiança”, “dentista”, cuidados em saúde”, “odontologia” no singular, sinônimos e antônimos, com os termos booleanos OR para distingui-los e AND para associá-los, de modo a abranger a totalidade das publicações.  Foram incluídos 57 artigos envolvendo  publicações de diversos países, conforme critérios de inclusão. Os achados revelaram que indivíduos com menor condição socioeconômica são os mais insatisfeitos com o profissional. Porém, a satisfação quanto às habilidades e à qualidade do atendimento está relacionada a boas interações interpessoais. Ainda, as características físicas das instalações e os custos do tratamento podem gerar insatisfação com o serviço odontológico. Conclui-se que aspectos da afetividade, como a confiança e boa relação com o profissional e a sua equipe, aumentam o grau de satisfação dos pacientes.

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Publicado

08-08-2021

Como Citar

Turra, L., Zanetti, P., & Rigo, L. (2021). Satisfação dos pacientes com o atendimento odontológico: uma revisão integrativa. Revista Da ABENO, 21(1), 1258. https://doi.org/10.30979/revabeno.v21i1.1258

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